Statements can vary from client to client. Here are some basic principles for understanding a general statement.

  1. Statements can come in either one column or two columns formats selectable on the Bill Profile.
  2. Statements show either full call detail or just summary data. This is configured at the Customer Profile.
  3. Messaging for customers can happen at the Bill Profile, Customer Profile or the statement level.

Below is a copy of a statement with an explanation of each data point and where it comes from in