When a BroadWorks User in Rev.io has a VoiceMessagingUser UserService product added to it via an order, and the order is sent, Rev.io will attempt to provision this service. If this fails, the order will return an error and not continue.

Fields

The following applicable fields are located on the BroadWorks User in Rev.io.

Field Name
Location
Required/Optional
Voicemail PINLine Custom FieldOptional
Voicemail Username
(IMAP Username is also supported)
Line Custom Field (defaults to UserID@vm.{domain})Optional
Voicemail Password
(IMAP Password is also supported)
Line Custom Field (defaults to 20-character random)Optional

Steps

  • First, Voice Management is setup as follows:
    • Active
    • Busy Redirect to Voicemail
    • No Answer Redirect to Voicemail
    • Unified Voice and Email Messaging
    • Use Phone Message Waiting Indicator
  • Next, Advanced Voice Management is setup as follows:
Field
Value
Mail ServerGroup
Group Mail Server User ID
Group Mail Server Email Address
Group Mail Server Password