The following codes can be used when creating email templates for collections and billing related email notifications.

  • $AGENT$ - Agent name associated with the account (or payment in case of a receipt)
  • $AGENTADDR$ - Address of the agent associated with the account
  • $AGENTPHONE$ - Phone number of the agent associated with the account
  • $AGINGOVER120$ - The overdue amount of the customer that is 120 days or more overdue
  • $AGINGUNDER120$ - The overdue amount of the customer that is 90-119 days overdue
  • $AGINGUNDER30$ - The overdue amount of the customer that is 0-29 days overdue
  • $AGINGUNDER60$ - The overdue amount of the customer that is 30-59 days overdue
  • $AGINGUNDER90$ - The overdue amount of the customer that is 60-89 days overdue
  • $AID$ - Agent ID associated with the account (or payment in case of a receipt)
  • $BAL$ - Customer account balance amount
  • $BILLADDR$ - Customer billing address
  • $CID$ - Customer ID/account number
  • $CTN$ - Customer's main/billing telephone number
  • $CURRENT_DATE_PLUS_#$ - Today's date plus '#' additional days
  • $CUST$ - Customer name (first name and last name for Residential or customer name for Business)
  • $CUSTFN$ - Customer first name (or company name if Business)
  • $CUSTLN$ - Customer last name
  • $DATE$ - Today's date
  • $DAYSOVERDUE$ - Number of days that the customer is currently overdue (0 if not overdue)
  • $DENY_DATE$ - Deny date
  • $DENY_DATE_RE$ - Deny date (relative to execution date)
  • $DENY_FEE$ - Deny fee
  • $DISC_DATE$ - Disconnect date
  • $DISC_DATE_RE$ - Disconnect date (relative to execution date)
  • $DISC_FEE$ - Disconnect fee
  • $DUE$ - Customer account due amount
  • $DUE_DATE$ - Current due date of the customer account
  • $DUE_DATE_PLUS_#$ - Current due date of the customer plus '#' additional days
  • $INVOICE_NUMBER$ - Oldest due statement/bill number
  • $LASTPAYMENTAMOUNT$ - Last payment amount
  • $LASTPAYMENTDATE$ - Last payment date
  • $LOGO$ - Your company's logo
  • $ODUE$ - Customer account overdue amount
  • $RADDR$ - Your company return address
  • $RECONNECT_FEE$ - Reconnect fee
  • $REGISTRATION_CODE$ - Registration code necessary for a customer to enroll in BillCenter / Enterprise Customer Portal
  • $REST_FEE$ - Restore fee
  • $UID$ - User ID associated with the event (letter creation, payment, etc)
  • $USER$ - User name associated with the event (letter creation, payment, etc