Customer Portal Options

Rev.io provides options for your customers to access their accounts online. This article describes the different types of customer portal options with Rev.io and can help you determine which ones is right for you: BillCenter or Enterprise Customer Portal.

General Information


BillCenter

Enterprise Customer Portal

Does this sound like you?I need a place where my customers can log in and view and pay their billsI need a way for customers to get more of their account and service information online.
Suitable for

For residential and simple business accounts

For all accounts including those with complex services and hierarchies and/or multiple locations

BenefitsIncluded with Rev.io and offers standard function every customer needs.An upgrade option which is a value-add feature to customers and can reduce customer support time

BILLS

BillCenterEnterprise Customer Portal

Ability to log in and make payments

(tick)(tick)

View Payment History

(tick)(tick)

View & Download Statements

(tick)(tick)

View & Download Receipts

(tick)(tick)

Enroll in Auto-Pay

(tick)(tick)

Update how bills are sent (i.e. via email, paper, etc.)

(tick)(tick)

View & Download Statements as PDF or Excel

(tick)

See a detailed view of charges

(tick)

See MRCs, NRCs, Credit/Adjustments, Usage and Taxes

(tick)

Show individual charges by line

(tick)

SERVICES

BillCenterEnterprise Customer Portal

Add minutes to prepaid services (*auto-provisioning must be enabled to use)

(tick)(tick)

Download available CDR data

(tick)(tick)

View & filter services by type, location, carrier, and hunt group

(tick)

Search multiple fields

(tick)

Export to Excel

(tick)

See service status, account information, usage, products, orders, and tickets related to services

(tick)

TICKETS

BillCenterEnterprise Customer Portal

Ability to create new trouble tickets

(tick)(tick)

View the status of a ticket

(tick)(tick)

View when a ticket is created and last updated

(tick)(tick)

View which service the ticket is related to

(tick)(tick)

View downloads related to a ticket

(tick)(tick)

View replies to a ticket

(tick)(tick)

Post replies to a ticket

(tick)(tick)

Create new tickets from a service

(tick)

ORDERS

BillCenterEnterprise Customer Portal

View a breakdown of orders by type and current status

(tick)

See a list of upcoming order events

(tick)

View activation calendar with Firm Order Confirmation details

(tick)

Filter and search orders

(tick)

Export orders to an excel or .csv file

(tick)

View account line order and contact information as part of the order’s details

(tick)

REPORTING

BillCenterEnterprise Customer Portal

Ability to run detailed usage reports

(tick)(tick)

View and run reports anytime

(tick)(tick)

Schedule reports to automatically run and be emailed

(tick)

View Reporting Calendar and upcoming reports list

(tick)

Access to Shared Reports

(tick)

LIFELINE

BillCenterEnterprise Customer Portal

View current Lifeline Status

(tick)(tick)

Update self-certification documentation

(tick)(tick)

SETTINGS

BillCenterEnterprise Customer Portal

Update email address

(tick)(tick)

Change password

(tick)(tick)

Create and manage multiple logins to the organization

(tick)

Ability to set different roles to control what users can see or do in BillCenter

(tick)

Ability to select which accounts a user can se in a multi-accounts organization

(tick)

MULTIPLE ACCOUNTS

BillCenterEnterprise Customer Portal

Organize multiple accounts into a customizable hierarchy

(tick)

View reports, services, balances, payment history, and more from any level in the organization’s structure

(tick)

Drill down into specific accounts to view details

(tick)

Ability to assign nicknames to accounts for better identification

(tick)

See summary of orders, tickets, statements, services, and locations

(tick)

View the most recent activity from any account or group of accounts

(tick)

View a summarized balance at any level

(tick)

View all orders related to the organization

(tick)

View all services in the organization

(tick)

HELP

BillCenter

Enterprise Customer Portal

Personalized FAQs page

(tick)(tick)