Severity
SEV 1
Situation

*Catastrophic/critical situation                   

*Loss of core critical business process

*Immediate client attention needed

First POC
Notify Director of Client Success, Will Steiner via call, text, then e-mail/ticket at 404.825.4292 or wills@rev.io 
Second POC
Notify Client Success Team Lead, Kyle Schmidt via call, text, then e-mail/ticket kyles@rev.io 
Main Technical POC
VP of Engineering, Jesse Suero, call, text, then e-mail/ticket at 917.301.8820 or jesses@rev.io