NOTE: It takes a few cycles of the service to get through the various actions. Best Practice would be to wait for Service to run action before selecting a new action.

To reprocess CDRs that have not already been rated that still have files on FTP:

1. Select the checkbox next to files that need to be reprocessed.

2. Click Delete next to the Reprocess button.

3. Click OK.

4. When the file gets pulled from FTP again, they will reprocess.


To reprocess CDRs that have not already been rated and files no longer on FTP:

1. Select the checkbox next to files that need to be reprocessed.

2. Click Reprocess.

3. Click OK.


To reprocess CDRs that have already been rated that still have files on FTP:

1. Select checkbox next to files that need to be reprocessed.

2. Click Delete next to Rerate button.

3. Click OK.

4. Click Delete next to the Reprocess button.

5. Click OK.

6. When files reappear, they will reprocess.

7. Click Rerate.

8. Click Ok.


To reprocess CDRs that have already been rated and files are no longer on FTP:

1. Click Delete next to Rerate button

2. Click OK.

3. Click Reprocess.

4. Click OK.

5. Click Rerate.

6. Click OK.