Using a Request Process
A Request Process can be added once the services have been added to the Request. You can add a Request Process by clicking on the Edit link next to Process located on the left side of the screen.
Select the Process desired and press Change Process.
The Tasks will appear in the middle, top section of the screen.
Work Tasks by clicking the ID. The Tasks will open with the full detail. You can complete a Tasks on the detail screen or a Task can be completed on the Request itself by click Mark as Complete.
You may also work Tasks from Activity > Tasks. This is the global view of all Tasks open across your instance.
New Tasks will appear until the Process is completed.
Note: Request processes cannot be auto assigned.