Handle Bounced Checks/ACHs
This article details the process of bouncing a payment in Rev.io from the customer profile page.
Bouncing a payment in Rev.io will kick off a multi-step process.
First, the payment itself will be flagged as 'bounced'; the word Bounced will appear on the payment in the 'Payment History' tab of the customer's profile.
Next, because it's possible the payment already posted to a statement, the payment is not reversed. An offsetting charge equaling the payment's full amount is created; the name of the charge is customized from Settings -> Bill Profiles -> Collections tab -> 'Invoice Description'.
If you've set up a fee Settings -> Bill Profiles -> Collections tab -> 'Fee' & 'Fee Description', the non-taxable fee will also generate at this time.
Things to Consider
In order to be able to bounce a payment, the user needs the following permissions enabled:
If the payment was made with a merchant account:
'Reverse payment electronic'
If the payment was one of the below types, it can never be bounced: