1. Go to the Workflow tab > Tickets.

  2. Select a filter to narrow down the orders or type a keyword in the Filter Results field.

  3. To drill down to a certain ticket, click the Ticket number for the desired ticket.
  4. Additionally, the data in the list can be sorted by clicking a column header.
  5. A ticket can be assigned to a user by selecting the checkbox next to the ticket, selecting a user from the dropdown in the top left corner of the screen and then clicking Assign Selected Tickets to User.