A Billing Notification must be configured when using the email bill method. The Billing Notification is the format and text of the email sent to the customer when the bill is sent. Make sure to have this format configured so that the customer receives the bill. All the other formats can be configured through the same steps depending on the customers preferences.
Go to Settings > Email Templates > Billing Notification
- Add a Description – Provide a unique description for the Billing Notification Profile. This will be the description used in the drop down options in areas such as the Bill Profiles.
- Event Type - This field specifies the activity that will trigger the notification.
Click on the Configuration tab and select the Filters > Add Filter to make sure this Notification is being sent to the customer.