1. Go to the Billing & Collections section of the customer account.
  2. On the Unposted tab, select the check box of the transaction(s) you wish to reverse.

  3. Click Reverse Transactions.
  4. Confirm you wish to reverse the transaction by selecting Yes in the pop up window.

Use caution when reversing transactions. Recurring charges can be systematically reposted. One time charges and payments cannot be reposted and will have to be added manually.